Additional Driver
All additional drivers must meet all rental requirements. All additional drivers must appear at the rental counter, present their driver's license, and sign the rental agreement. Additional drivers can only be added to the contract at the start of the rental at the pick-up location. An additional driver fee of 8.47 EUR per day applies. The maximum fee is 84.70 EUR.
After Hours Service
After Hours Pick-up -
the customers will be expected by an employee at the Enterprise office.
After Hours Returns -
Park the vehicle in the designated parking space near the rental office.
If returning after hours, use the key drop facility located on the side of the office.
Age Requirements
All renters must be of the age of 21 and above to rent all car groups. Renters between the age of 21 and 24 will be charged a young driver fee of 3.57 EUR per day inclusive of VAT and renters over the age of 75 will be charged a driver fee of 2.38 EUR per day inclusive of VAT.
Cross Border Policy
Cross Border Policy: Cross border rentals are allowed within the European countries and Turkey (continental part). A prior written authorization is required. There is also an insurance fee that applies and includes the green card. These kinds of rentals should be requested from Enterprise Rent A Car at least 7 working days prior to the pickup date. Please contact our reservations department for further information and the process of the publication of the green card. Minimum time for the publication of a green card is 3 working days. The green card covers the rented vehicle with basic insurance - TPI as long as it remains within the borders of the countries for which it is issued. Roadside assistance and car replacement whilst driving abroad is available at an additional cost. Towing or replacement fee is 1.15 EUR PER km and may increase in cases that is it necessary to wait; usually due to an accident.
The cross border fees are:
50.00 EUR plus VAT (Mini, Economy, Compact, Intermediate) - for EU countries per rental.
80.00 EUR plus VAT (Intermediate Wagon, Intermediate SUVs, Standard and Full-size) - for EU countries per rental.
100.00 EUR plus VAT (Mini, Economy, Compact, Intermediate) - for non EU countries per rental. Some restrictions may apply.
130.00 EUR plus VAT (Intermediate Wagon, Intermediate SUVs, Standard and Full-size) - for non EU countries per rental. Some restrictions may apply.
Damage Waiver Exclusions/Voids
Collision Damage Waiver does not cover: mirrors, tire punctures, wheel damage, interior damage, chipped or cracked windshield, wrong fuel, roof damage, undercarriage damage, damage to lights or lenses, mechanical damage, theft of the vehicle or damages resulting from theft,damage from riots or civil unrest, damage from dangerous substances
Collision Damage Waiver will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized driver, racing or speed contest competition, unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, or failure to lock or secure the vehicle.
Damage Dispute Resolution
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: customercare@touringrentauto.ro, 00403165856
One Way Drop Policy
This is available in all locations in Romania with a minimum rental length of 3 days and for specific car groups. All rentals where the vehicle is not returned to the same location as it is collected will be subject to a one-way fee. Unauthorized one-way drops will be charged at the end of the rental. The one-way fee must be paid at the rental counter. International one ways are also available from Romanian rental offices to selected International locations. Please contact our reservations department at + 40 213165856 for additional information relative to available one-way routes and respective drop fee pricing.
Collision Damage Waiver and Theft Protection Exclusions/Voids
Collision Damage Waiver and Theft Protection - CDWTP- does not cover: damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Excess Reduction will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorized repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorized driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pacemaking, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of Romania without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, use of vehicle in a reckless manner, or use of vehicle on an aerodrome, airfield, airport or military installation.
Collision Damage Waiver and Theft Protection
Collision Damage Waiver and Theft Protection – CDWTP: This is an optional coverage which reduces the customer's financial responsibility in case of damage to the hire vehicle or theft/fire, up to the excess amount*. If Collision Damage Waiver and Theft Protection (CDWTP) is not included in the reservation, the renter has full liability for the vehicle. CDWTP is also available for purchase.CDWTP does not provide any coverage for damage to the underside of the vehicle, interior of the vehicle, windscreens, mirrors or tyres. The customer is liable for the full cost of the vehicle if this coverage product is not purchased.A police statement must be presented to the hire company in the event of an accident. Without a police report, the client is fully liable for damages. The customer assumes full responsibility if the damage caused is due to infringement of the road circulation code.If not included in the reservation and before purchasing CDWTP, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDWTP is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. CDWTP is not insurance.*Applicable excess amounts per category:Mini and Economy: 1,400 EURCompact incl. SUV and Wagon: 1,700 EURIntermediate, incl. Van: 2,100 EURIntermediate Wagon, Standard, Standard Van and Full-Size SUV: 2,700 EURPremium and Luxury: 5,000 EUR
Exclusive Policy
Cost of rental includes unlimited KM, third party insurance, airport fee, winter fee and VAT.
Excess Reduction
Excess Reduction (ER) is an optional protection product which covers the customer's financial responsibility in case of damage to the hire vehicle and reduces the excess amount applicable* in the event of damage to the bodywork or theft of the vehicle.ER does not provide any coverage for damages to the underside of the vehicle, interior of the vehicle, windscreens, mirrors or tyres.A police statement must be presented to the hire company in the event of an accident. Without a police report, the client is fully liable for damages and the customer assumes full responsibility if the damage caused is due to infringement of the road circulation code.Before purchasing ER, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If ER is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. ER is not insurance.Note! An excess will still be applicable for tyre- and windscreen-related incidents. You can buy additional coverage for tyres and windscreen, which also lowers your excess on those items to zero.Reduced excess amounts:Mini and Economy: 700 EURCompact and Compact SUV: 850 EURIntermediate, incl. Van, Standard and Standard SUV: 1,050 EURStandard Van and Full-Size SUV: 1,350 EURPremium and Luxury: 2,500 EUR
Excess Reduction Exclusions/Voids
Excess Reduction does not cover: damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Excess Reduction will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorized repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorized driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pacemaking, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of Romania without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, use of vehicle in a reckless manner, or use of vehicle on an aerodrome, airfield, airport or military installation.
Refueling Service
Full to full. All rental vehicles are delivered with a full tank and must be returned in the same condition. Should the vehicle be returned with less than a full tank, the difference will be charged in accordance to the official rate of Enterprise Rent A Car Romania. In addition a service fee of 35.70 EUR inclusive of VAT will apply.
Insurance Policy
SLP Supplementary Liability Protection - third party liability insurance is required by law, free of charge and included in all rates. Coverage limits - third party bodily injury or death up to 5,000,000 EUR and third party property damage 1,000,000 EUR.
Miscellaneous Policy
During the winter season of 1 November to 31 March and in cases of inclement winter weather conditions in the country of Romania all rental vehicles are fitted with winter tires in accordance to local road laws. Winter tires are included in all rates.
Forms of Payment
All major credit cards, issued by either American Express, Mastercard and Visa are accepted. All cards presented must be in the renter's name. Debit cards can be used to settle any outstanding balances at the end of the rental. A security deposit plus the estimated cost of the rental will be taken at the time of rental. The deposit is 280 EUR for the categories Mini and Economy and 500 EUR for the categories Compact and Intermediate. For the categories Full Size and Standard the deposit is 1000 EUR.
Roadside Protection
Roadside service is available within the country of Romania. This assistance is free of charge as long as the customer was not at fault or in breach of the rental conditions. In the event the customer is at fault or in breach of rental conditions, a per kilometer charge of 0.50 EUR inclusive of VAT for Roadside service will be charged.
Renter Requirements
All drivers must present a valid national driving license that has been held for a minimum of 12 months along with an identity card or passport. For non E.U. renters, a physical international driving license must be presented along the national driving license
Upon the United Kingdom leaving the European Union (EU) the requirements for UK driving license holders driving in EU member states may change. Please check requirements before travelling. Government advice may be found at https://www.gov.uk/driving-abroad.
Arrival Directions
The counter is located in the parking of Unirea Mall, right across the street from the railway station, when exiting.
Supplemental Liability Protection
Supplementary Liability Insurance - Third Party Insurance is required by law, free of charge, and included in all rates. Coverage limits for third party bodily injury or death cover up to 5,000,000 EUR and for third party property damage, 1,000,000 EUR.
Supplemental Liability Protection Exclusions/Voids
Supplementary Liability Insurance - Third Party Insurance will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized driver, racing or speed contest competition, unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, or failure to lock or secure the vehicle.
Theft Protection Exclusions/Voids
Theft Protection will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized driver, racing or speed contest competition, unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, or failure to lock or secure the vehicle.
Tire and Windshield Protection
Tire and Windshield Protection (TWP) is an optional coverage which reduces the renter’s financial responsibility to zero in the event of damage to the tires and/or windshield of the vehicle.
Zero Excess
Zero Excess -ZE - is an optional protection product which covers the customer’s financial responsibility in cases of theft, damage to the body, wind shields, mirrors or tires of rental vehicle and reduces the excess/deductible amount to zero.
ZE does not provide any coverage for damages to the underside of the vehicle or the vehicle interior.
A police statement must be presented to the rental company in the event of an accident. Without a police report the client is fully liable for damages and the customer assumes full responsibility if the damage caused is due to infringement of the road circulation code.
Before purchasing ZE it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If ZE is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. ZE is not insurance.
ZE does not provide any coverage for damages to the underside of the vehicle or the vehicle interior.
A police statement must be presented to the rental company in the event of an accident. Without a police report the client is fully liable for damages and the customer assumes full responsibility if the damage caused is due to infringement of the road circulation code.
Before purchasing ZE it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If ZE is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. ZE is not insurance.
Zero Excess Protection Exclusions/Voids
Zero Excess does not cover: damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Zero Excess will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorized repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorized driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pacemaking, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of Romania without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, use of vehicle in a reckless manner, or use of vehicle on an aerodrome, airfield, airport or military installation.
Brasov Airport Meet and Greet