Minimum driver age is 21 years old. There is no maximum age, however drivers under 25 years old will only be able to reduce their damage liability to 340.00 NZD (excluding GST). A young driver surcharge of 13.00 NZD per day, which excludes GST, applies to all Drivers aged between 21-24 years old. Drivers between 21-24 years of age are restricted to vehicle classes Economy, Compact, Intermediate, and Standard only. All drivers must have held their license for a minimum of one year. If any driver is on a probationary license there is an additional Probationary License Fee of 20.00 NZD per day, which excludes GST.

Vehicles cannot be driven in any other country. Ferry crossings with the vehicle are permitted. Customers are required to inform the rental branch about any cross-border travel at least 3 days in advance. Unauthorized cross-border travel will result in a breach of contract and incur a penalty charge. Parts of New Zealand are not suitable for access by rental vehicles. If the renter takes the Vehicle to any of the following areas, their Liability for any loss or damage may increase and any optional protection product selected such as Loss or Collision Damage Waiver will be voided: Ball Hutt Road (Mt Cook), Skippers Road (Queenstown), Ninety Mile Beach (Northland), Te Paki Stream Bed, the road to Macetown in the Queenstown Area, the coast road to Russell (Northland), or any unformed road, track, or thoroughfare, including beaches and gravel roads that are not officially designated a road.

Collision Damage Waiver (CDW) is an optional coverage that reduces the applicable excess/deductible amount in case of damage to and/or theft of the vehicle. If CDW is not included in the reservation, it is available for purchase. The excess/deductible can be reduced to 900 NZD (GST inclusive) for the car categories Economy, Compact, Intermediate, Standard, and Full Size. For any SUVs, Pick-ups, Vans, and any Premium vehicles, the deductible is reduced to 1100 NZD (GST inclusive). All electric vehicles have a reduced excess/deductible of 1300 NZD (GST inclusive). The excess/deductible will be charged every time a vehicle is damaged, lost, not returned, or stolen. Before purchasing CDW it is advised to determine if personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If CDW is declined, the renter will be required to pay these charges up to the deductible amount and seek compensation through their carrier of personal coverage. CDW is not insurance.

One way drop fees apply for all valid one-way rentals in New Zealand. In the event that the renter returns the vehicle to a location that differs from the one noted on the original rental agreement, then Alamo Rent-a-Car NZ reserves the right to charge a relocation fee based on the KM distance table below. From 01 KMS - To 50 KMS - Charges excluding GST NZD 46.00 From 51 KMS - To 250 KMS - Charges excluding GST NZD 287.50 From 251 KMS - To 500 KMS - Charges excluding GST NZD 575.00 From 501 KMS - To 750 KMS - Charges excluding GST NZD 920.00 From 751 KMS+ - Charges excluding GST NZD 1,500.00 (max charge)

All rental rates displayed include Damage Liability only. Any optional items elected at the time of collection are subject to GST. Unlimited KM applies. Future limited KM restrictions will apply in some locations and or car classes. Please check with rental branch.

The car will be supplied with a full tank of fuel. Customers must return the car with a full tank or refueling charges at the listed rate plus a 12.5% fee will apply.

A valid credit card or debit card must be provided for all rentals. For payments we accept all major credit cards, debit cards and cash and for deposits we only accept all major credit cards, we do not accept debit cards or not cash. Charges for options and coverage must be settled at the commencement of the rental together with a deposit (bond). The credit card holder is listed as the hirer and must be present at the time of rental commencement. The credit card deposit by way of authorization is NZD 200.00. A credit card fee of 2.5% applies and is applicable to all rental charges excluding the deposit bond; including any optional items purchased and damage liability charges. There is no refund of credit card surcharges. Union Pay Cards: Unfortunately, the rental location cannot accept a card branded only by Union Pay. The rental location accepts Visa and MasterCard with Union Pay logo on the card.

All drivers must present a fully valid driving license. Electronic or digital driving licenses are accepted as long as through the government app. All drivers must have held their license for at least 12 months. In addition, all renters must present a valid photo ID such as a passport or government-issued photo ID. A valid debit or credit card in the renter's name must be presented upon collection of the vehicle. If the driving license is written in a language and characters different from those of the country of rental, an International Driving Permit or a NZTA-approved English translation is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation. Customers can drive in the country of rental using their driving license from their country of origin for up to 12 months. If staying in the country longer, customers are required to convert to a NZ Driver’s License. Renters of the local area must provide proof of residence by presenting a recent utility bill, phone bill, or credit card bill.

Super Collision Damage Waiver (SCDW) is an optional coverage that reduces the applicable excess/deductible amount in case of damage to and/or theft of the vehicle. If SCDW is not included in the reservation, it is available for purchase. The excess/deductible can be reduced to 0 NZD for all vehicle categories except all electric vehicles and passenger vans. For those vehicles the excess/deductible will be reduced to 650 NZD (GST inclusive). The excess/deductible will be charged every time a vehicle is damaged, lost, not returned, or stolen. Before purchasing SCDW it is advised to determine if personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If SCDW is declined, the renter will be required to pay these charges up to the deductible amount and seek compensation through their carrier of personal coverage. SCDW is not insurance.

Directions to Auckland City Location Our Auckland City branch is conveniently located on Beach Road in the heart of downtown Auckland. We are just a short walk from both The Strand and Waitemata stations, or opposite a handy bus stop. From Auckland Strand Station: We are only a 9-minute walk from Auckland Strand Station. Exit the station onto The Strand and turn right, walk 450 meters to Parnell Rise. Within 90 meters, the road curves to the right and merges into Beach Road. You will see our Enterprise location on the left-hand side of the street at number 165. From Waitemata (Britomart) Train Station: At just a 14-minute walk from Waitemata Station, our Auckland City branch is ideal for anyone who has just arrived in the city. Exit Waitemata Station on Galway Street and turn left. Walk 470 meters and turn right on Britomart Street, then immediately left on Beach Road. Walk 700m and you will see our green Enterprise Rent-A-Car sign on the right-hand side of the street. Bus: Opposite our 165 Beach Road location is the Churchill Street bus stop. You can catch the handy InnerLink (INN) bus route, which is a circular line around Auckland’s City Centre. You can catch the INN bus route from locations such as Victoria Park Market, Waitemata (Britomart) Train Station and Newmarket. If at any point you have trouble locating us, please don't hesitate to call +64 9 870 3330 for assistance.

In New Zealand there is no need for third party compulsory insurance (CTP) as there is a form of insurance scheme managed by the Accident Compensation Corporation (AA) which covers injuries caused by car accidents via a fund by levy that is paid as part of the motor vehicle registration fees. This scheme provides no fault cover, meaning that any person injured as a result of an accident is covered. This cover does not include property or damage to other vehicles. There is no fixed coverage limit per policy.

Standard Cover (DLD) is included in all reservations and provides the renter and additional authorized drivers protection against accidents or theft, and it meets or exceeds the minimum required third-party liability insurance against death, personal injury, and damage to property. Standard Cover includes a deductible payable by the customer in the event of loss or damage to the rental vehicle if no responsible third party can be identified. The liability includes damage to the vehicle, damage to other vehicles, claims administration fees, loss of use, towing, and more. The standard excess/deductible is 4500 NZD (GST inclusive) for the car categories Economy, Compact, Intermediate, Standard, and Full Size. For any SUVs, Pick-ups, Vans, and any Premium vehicles, the excess/deductible is 5500 NZD (GST inclusive). All electric vehicles have a excess/deductible of 6500 NZD (GST inclusive). The excess/deductible will be charged every time a vehicle is damaged, lost, not returned, or stolen.