Additional Driver
All additional drivers must meet all rental requirements. Additional drivers must appear at the rental counter with the primary renter. Additional drivers must sign the rental agreement. An additional daily fee may apply for any additional drivers. The additional driver can only be added to the contract at the pickup location.
Age Requirements
Minimum age to rent a vehicle is 18, and no maximum rental age. Renters age 18-21 are required to purchase Collision Damage Waiver.
Damage Waiver
Collision Damage Waiver (CDW) is not insurance. The purchase of CDW is optional for Economy to Full size and mandatory for Premium and above. You may purchase CDW for an additional fee. If you purchase CDW, we agree, subject to the actions listed on the rental agreement that invalidate CDW, to contractually waive your responsibility for all or part of the cost of damage to, or loss of the vehicle. A deductible of $1000 USD applies. If CDW is declined, renter is responsible for the full value of damage to the vehicle.
One Way Drop Policy
All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at time of rental. One way charges cannot be prepaid.
Refueling Service
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- We Refill
This option allows the renter to pay Enterprise at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A surcharge will also apply.
Option 2- You Refill
This option allows the renter to return the vehicle with the same amount of gas that it had when was pickup to avoid extra fuel charges.
Insurance Policy
Third Party Liability (TPL) provides the customer with minimum financial responsibility limits as outlined in the applicable motor vehicle financial responsibility laws of the country where the vehicle is operated. Third Party Liability is included in Time and Mileage. The Third Party Liability (TPL) limits are at $1,000,000.00 USD per occurrence/aggregate which covers bodily injury/property and damage at a combined single limit of $1,000,000.00 USD to the third party claimant.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals and redeem points at this location. Redemption reservations must be booked online by the customer, in advance of their scheduled pick up date.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption reservations must be booked in advance of their scheduled pick up date (either online or by phone). Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations.
A reservation must be booked in advance, and must have the member number attached, in order to earn credit/points.
Miscellaneous Policy
Unrestricted driving within the island of Guam only.
Personal Accident Insurance
Personal Accident Insurance (PAI1) - The purchase of Personal Accident Insurance is optional and not required to rent a vehicle. Personal Accident Insurance covers ambulance service, doctors, hospitalization and nurses for each passenger in the vehicle, with a maximum limit of $6,900.00 USD (200,000.00 DOP) for each passenger in the vehicle including the driver, up to maximum passenger allowed in the vehicle. Coverage also includes Accidental Death coverage of (500,000.00 DOP) (approximately $17,250.00 USD).
Forms of Payment
A passport in addition to a credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
Credit Cards honored: American Express®, MasterCard®, Visa® and JCB®
An authorization on the credit card in the amount of 200.00 USD will be taken at the time of rental. This authorization amount may be used toward damages of vehicles or late charges.
Debit/check cards are considered to be any non-credit card American Express®, MasterCard®, Visa®, Diners Club®, Discover® logo. Debit/Check cards are not accepted at this location.
If renting with cash, customer must purchase Collision Damage Waiver and a deposit will be taken at the time of rental. This deposit amount may be used toward damages of vehicles or late charges. Cash rentals are only available for Economy to Full size vehicles.
Renter Requirements
Must meet the location's minimum age requirements. Present a valid driver's license from country of origin. Present a major credit card in renter's name at the time of rental. This location accepts notarized Chinese Drivers License.
Arrival Directions
From the baggage claim area go through customs. Exit the terminal and across from the arrival building there is a small car rental office. The Enterprise counter will be inside the car rental office. Please proceed to the Enterprise counter to obtain your rental agreement and vehicle keys.
GRANDVRIO HOTEL