Additional Driver
A fee of 20 EUR (VAT included) per rental will be added to the Rental Agreement.
After Hours Service
After hours pickup: for reservation after hours pickup you should contact reservation center at least 24 hours before picking up the vehicle. A fee of 30 EUR (VAT included) will be added to the Rental Agreement. After hours returns: the return of the vehicle shall be done within city branches during working hours whereas the return outside working hours of city branches is possible with additional payment and prior approval. If customer returns the vehicle after working hours within airport branches it is free of charge.
Age Requirements
Minimum age for groups: Mini, Mini Elite, Economy, Economy Special, Compact, Compact Special, Compact Wagon, Compact SUV, Compact Convertible, Intermediate, Intermediate SUV, Standard, Standard Fullsize, Standard Wagon, Standard Van, Premium, Fullsize Van, Premium SUV, Premium Convertible, Fullsize SUV, Luxury, Luxury Van, Intermediate Elite is 18 yrs except the car group Luxury Elite for which the minimum age is 25 yrs.
Maximum age for all car groups is 80 yrs. For all drivers aged 18-20 and 70-80 a fee of 40 EUR (VAT included) per rental applies.
Cross Border Policy
Cross Border Fee within the EU countries (including Switzerland and United Kingdom) is applicable in amount of 20 EUR (VAT included) . For Montenegro, Bosnia and Herzegovina, Albania, Serbia, North Macedonia and Kosovo, and every non-EU country (excluding Switzerland and United Kingdom) a Cross Border Fee of 50 EUR (VAT included) applies per rental. In case of travelling through EU and non-EU countries (except Switzerland and United Kingdom) both charges of Cross Border Fee are applicable. The green card covers the rented vehicle with basic insurance (T.P.I.) as long as it remains in the borders of the country for which it is issued. Road assistance or car replacement while driving abroad is available. Exception: The 10 km long transit from Split to Dubrovnik driving through Bosnia and Herzegovina is free of charge.
Damage Waiver
COLLISION DAMAGE WAIVER (CDW): Covers the vehicles liability in case of damage or fire with a deductible amount. As per categories below:
800 EUR - Mini, Mini Elite, Economy, Economy Special;
1000 EUR - Compact Manual, Compact Special;
1200 EUR - Compact Wagon, Compact SUV, Compact Automatic, Compact Convertible, Intermediate Manual;
1800 EUR - Intermediate Automatic, Intermediate SUV, Standard, Standard Fullsize, Station Wagon, Standard Van;
2000 EUR - Premium, Fullsize Van;
2500 EUR - Premium SUV, Premium Convertible;
3000 EUR - Fullsize SUV, Luxury, Luxury Van, Intermediate Elite;
5500 EUR - Luxury Elite
CDW does not provide any coverage concerning damages caused at the underside part of the vehicle, whole car interior, wind shields, mirrors and tires. Basic condition is that the damage is not due to infringement of road circulation code. The accident statement should always be supplemented otherwise the insurance will not be valid. In case of car accident and damages police report is mandatory.
Damage Waiver Exclusions/Voids
Collision Damage Waiver does not cover: mirror damage, tire punctures, wheel damage, interior damage, chipped or cracked windshield, wrong fuel, roof damage, undercarriage damage, damage to lights or lenses, mechanical damage, theft of the vehicle or damage resulting from theft, damage from weather or natural disasters, damage from riots or civil unrest, or damage from dangerous substances. Collision Damage Waiver will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized drivers, racing or speed contest or competition, an unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, or failure to lock or secure the vehicle.
Delivery and Collection
For delivery or collection of the vehicle, customer should contact the rental agent at least 24h before picking the vehicle. Charge per service is 25 euros.
One Way Drop Policy
One Way Rentals: One way rentals are available for all car groups between all rental locations within Croatia and selected international branches for an additional drop off fee. Please contact our reservations department at +385 99 7330862 for more information on one-way routes and associated fees.
Exclusive Policy
Cost of rental includes include Unlimited Mileage and SLP - Third Party Insurance and VAT.
Refueling Service
Refueling charges: Level to level. The Customer should return the vehicle with the same amount of fuel as it was at the time of pick-up. If the Customer returns the vehicle with less quantity of fuel he will be charged the amount of missing fuel according to the official rate of Enterprise Rent-a-Car Croatia. In case that vehicle is returned with more fuel than given at the time of pick-up no refund will be made.
Insurance Policy
SUPPLEMENTARY LIABILITY INSURANCE SLI:
THIRD PARTY INSURANCE (REQUIRED BY LAW):
FREE OF CHARGE. COVERAGE LIMITS: A) THIRD PARTY BODILY
INJURY OR DEATH UP TO 2,000,000 EUR, B)THIRD PARTY
PROPERTY DAMAGE 150,000 EUR.
Loyalty Availability
Korisnici Enterprise plus programa mogu zaraditi bodove na ovoj lokaciji. Iskoriśtavanje bodova nije dostupno na ovoj lokaciji. Korisnci Emerald kluba mogu zaraditi bodove na ovoj lokaciji. Otkup besplatnih dana nije dostupan na ovoj lokaciji. Napomena, članovi Emerald kluba mogu prikupiti bodove za National i Enterprise brend na ovoj lokaciji. Rezervaciju je potrebno rezervirati unaprijed, i mora biti priloźen članski broj, kako bi se zaradili kreditne poene.
Forms of Payment
Accepted methods of payment: credit cards, debit cards and cash. Credit cards accepted: AMEX, DINERS, MASTERCARD, VISA are accepted.
SECURITY DEPOSITS (SD): for each rental driver should present a valid credit card (VISA, MASTERCARD, DINERS OR AMEX) under his name. Deposit is required for all categories of the vehicle. Cash or debit card (for example: Maestro Card) are not accepted as deposits and can not be used as guarantee but can be used as a payment. Credit card deposit will be unblocked depending on the credit card providers terms. Deposit amounts hold: Car Categories: MINI, ECONOMY: 300 EUR
Car Categories: COMPACT. INTERMEDIATE: 500 EUR
Car Categories: STANDARD, PREMIUM, FULLSIZE, LUXURY, ELECTRIC, COMMERCIAL VANS: 1000 EUR
Roadside Protection
Free 24/7 roadside assistance number: +385 72 606 606
Renter Requirements
All drivers must present a valid national (domestic) driving license that has been held for a minimum of 12 months along with an identity card or passport. An international driver's license along with the national driving license is required for drivers, whose license is issued in non-Latin characters. Upon the United Kingdom leaving the European Union (EU) the requirements for UK Driving license holders driving in EU member states may change. Please check requirements before travelling. Government advice may be found at https://www.gov.uk/driving-abroad.
Super Collision Damage Waiver
Super Collision Damage Waiver and Theft Waiver (SCDW-TP) covers the deductible amount that is applied to the CDW coverage. Daily charge for car categories Mini and Economy is 8.00 EUR, for Mini Elite and Compact is 10.00 EUR, for Compact Wagon and Automatics and Compact SUV is 12.00 EUR, for Compact Convertible and Intermediate is 15.00 EUR, for Intermediate Special and Standard is 18.00 EUR, for Luxury and Luxury Van is 25.00 EUR, and for Full-size Van is 20.00 EUR. SCDW-TP does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due to infringement of road code circulation. The accident statement should always be supplemented so that the insurances’ covers will be in effect. Police report is mandatory. If the police report is not provided the customer will be charged for the damage, even if the Super Collision Damage Waiver is included by the rental agreement.
Supplemental Liability Protection
Supplementary Liability Insurance - Third Party Insurance is required by law and free of charge. Coverage limits for third party bodily injury or death cover up to 2,000,000 EUR and for third party property damage, 150,000 EUR.
Theft Protection
THEFT PROTECTION (TP): Covers the rented vehicle against total theft with a deductible amount. As per categories below:
800 EUR - Mini, Mini Elite, Economy, Economy Special;
1000 EUR - Compact Manual, Compact Special;
1200 EUR - Compact Wagon, Compact SUV, Compact Automatic, Compact Convertible, Intermediate Manual;
1800 EUR - Intermediate Automatic, Intermediate SUV, Standard, Standard Fullsize, Station Wagon, Standard Van;
2000 EUR - Premium, Fullsize Van;
2500 EUR - Premium SUV, Premium Convertible;
3000 EUR - Fullsize SUV, Luxury, Luxury Van, Intermediate Elite;
5500 EUR - Luxury Elite
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