Additional Driver
Additional drivers must meet all renter requirements. Additional drivers can be added to the rental agreement if they visit any hire location and present their driving licence. A daily surcharge of 19.11 GBP will apply at airport/premium locations and 15.60 GBP at all other locations.
After Hours Service
Follow the signs for the car rental return. Park the vehicle in an Enterprise bay. Lock the vehicle and place the key into the drop box located at the car rental village next to the cabin.
Age Requirements
The minimum age to rent for all vehicles is 30. Renters aged 25 or older may rent cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard, Small Passenger Vans as well as Cargo Vans except for Cargo Vans with tail lift for which the minimum age is also 30. No additional surcharges apply. Renters aged 19 years or older who have held a full driving license for at least one year, can access a vehicle through Enterprise Car Club. Find more information at www.enterprisecarclub.co.uk.
Cross Border Policy
Customers collecting a vehicle from the UK mainland and intending to drive in the Republic of Ireland or mainland Europe must purchase European Travel Coverage. Please note that customers who do not hold a UK Driving License may be subject to additional checks and qualifications prior to rental. European Travel Coverage provides the customers with our written consent (VE103B form) to drive the vehicle in the countries stated below and to access 24/7 international breakdown cover through the AA.
In all cases, customers must inform the rental branch of their intention to leave the UK mainland with the vehicle and require our authorization. Customers are required to inform the rental branch with no less than 72 hours notice prior to collecting the vehicle to arrange their European Travel Coverage.
European Travel Coverage is only available to customers paying with a credit card and the vehicle must only be used in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, UK. This includes the destination and any countries customers might travel through. Premium, Luxury and Executive vehicles are excluded from the European Travel Coverage product and are therefore not allowed to leave the country.
The charge for European Travel Coverage is 325.00 per rental for all cross border travels. Customers renting from Northern Ireland wishing to cross the border into the Republic of Ireland will only be charged 27.00
Please note that we are unable to provide any additional equipment or permits and certificates that may be compulsory for driving abroad (e.g. breathalyzers, warning triangles, first aid kits etc.) and this responsibility rests on the driver. Customers are required to be aware of any requirements of the destination and any countries or regions customers might travel through.
Advice on driving in Europe following the United Kingdom leaving the European Union may be found at www.gov.uk/driving-abroad
Damage Waiver
Damage Waiver (DW) reduces the liability of the renter in the event of damage to or theft of the vehicle. If DW is not included in the reservation, the renter has full liability for the vehicle. DW is available for purchase.
If included in the reservation, the excess amount for each incident of damage is 1,750 GBP for all cars and SUVs in the categories Mini, Economy, Compact and Standard. All other vehicles have an excess of 2,250 GBP. The excess will be charged every time a vehicle is damaged, lost or stolen.
Before purchasing DW, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If DW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.
Damage Waiver Exclusions/Voids
Damage Waiver does not cover: damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started.
Damage Waiver will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorised repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorised driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pacemaking, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the United Kingdom without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, use of vehicle in a reckless manner, or use of vehicle on an aerodrome, airfield, airport or military installation.
Debit Card Policy
Debit cards are accepted. Full Size SUVs, Large Passenger Vans and Cars of the categories Elite, Fullsize, Premium, Luxury and Executive require a credit card. Renters with residence in the UK who wish to use a debit card will need to pass an online address check as verification of residence at their given address. Any customer failing the check will not be allowed to rent.
Airports Only - Debit cards are accepted at the time of rental with a round trip plane ticket or flight itinerary that shows the renter's name and discloses the return date. Debit cards are not accepted from local customers. Local renters must present a valid credit card in the renter's name. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held.
Damage Dispute Resolution
Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email damageclaim@em.com or call 00 44 (0) 345 604 2881.
One Way Drop Policy
All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. This one-way fee varies based on car category, location, and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, the desired route, and car category.
Exclusive Policy
Total charges include Vehicle Excise Duty and VAT. Damage waiver is not included and must be taken unless an alternative coverage can be verified at the time of hire. Additional products, services, special equipment and protection products may also be purchased.
Excess Protection
Excess Protection (EP) is an optional coverage available only if Damage Waiver (DW) is included in the rate or purchased. EP reduces the applicable Damage Waiver excess amount. If EP is not included in the reservation, it is available for purchase.
For all cars and SUVs in the categories Mini, Economy, Compact and Standard, the excess can be reduced to 100 GBP. For all other vehicles, the excess can be reduced to 250 GBP. The excess will be charged every time a vehicle is damaged, lost or stolen.
Before purchasing EP, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If EP is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. Excess Protection (EP) is not insurance.
Excess Protection Exclusions/Voids
Excess Protection does not cover: damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Excess Protection will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorised repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorised driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pacemaking, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the United Kingdom without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, use of vehicle in a reckless manner, or use of vehicle on an aerodrome, airfield, airport or military installation.
Refueling Service
If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refueling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refueling charge of up to 15 GBP. Unused or excess fuel will not be refunded.
Where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus, an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded.
Mileage Policy
Mileage- all vehicles include unlimited mileage
Forms of Payment
All major debit and credit cards, issued by either Visa, Mastercard or American Express, are accepted. All cards presented must be in the renters name. A security deposit plus the estimated cost of the rental will be taken at the time of rental. Cash, checks, prepaid cards, Diners Club and Discover Card are not accepted. For all Cars and SUVs of the categories Mini, Economy, Compact, Intermediate, Standard, Small People Carriers and Vans a deposit of 200.00 GBP is required. These vehicles may be rented with a debit or credit card. A valid credit card is required to rent Large People Carriers, Compact Elite, Full Size SUVs, Premium, Luxury, and Executive vehicles. A £500.00 deposit applies to Large People Carriers, Compact Elite, Full Size SUVs, and Premium vehicles, while Luxury and Executive vehicles require a £1,000.00 deposit. Airports Only - Debit cards are accepted at the time of hire with a round-trip plane ticket or flight itinerary that shows the renters name and discloses the return date. Airport locations only serve deplaning customers. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held.
Roadside Protection
Roadside Assistance Protection (RAP) is an optional 24-hour emergency service including tyre and glass repair or replacement costs except when part of a larger repair, replacement keys costs and all recovery and call out charges as result of a fault caused by the renter.
RAP does not apply if there is a breach of the rental agreement or if a wrong fuel type is used. The renter pays a flat-rate fee that covers all roadside assistance services. Before purchasing RAP, it is advised to determine if a personal coverage is adequate to cover these charges. If RAP is declined, the renter will be required to pay any applicable charges and seek compensation from the carrier of personal coverage. RAP is not insurance.
Roadside Protection Exclusions/Voids
Roadside Protection does not cover: damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started.
Roadside Protection will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorised repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorised driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pacemaking, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the United Kingdom without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, use of vehicle in a reckless manner, or use of vehicle on an aerodrome, airfield, airport or military installation.
LTNT - Deposit Policy
For all vehicles of the categories Mini, Economy, Compact, Intermediate, Standard, Small People Carriers and Vans a deposit of 200.00 GBP is required. These vehicles may be rented with a credit or debit card issued by Visa, Mastercard or American Express – restrictions and additional requirements apply to debit cards.
Large People Carriers, Compact Elite, Full Size SUVs and all Premium vehicles require a deposit of 500.00 GBP. For Luxury and Executive vehicles, a deposit of 1000.00 GBP applies. A credit card issued by Visa, Mastercard or American Express is mandatory to rent these vehicles.
All cards must be in the renter's name and be physically presented as contactless is not supported. Cash or prepaid cards are not accepted.
LTNT - VRI
Please note for SUVs, Passenger Vans and Cars of the categories Elite, Fullsize, Premium, Luxury and Executive Debit Cards are NOT accepted and renters require a credit card. Renters with residence in the UK who wish to use a debit card will need to pass an online address check as verification of residence at their given address. Any customer failing the check will not be allowed to rent.
Airports Only - Debit cards are accepted at the time of rental with a round trip plane ticket or flight itinerary that shows the renter's name and discloses the return date. Debit cards are not accepted from local customers. Local renters must present a valid credit card in the renter's name. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held."
LOB Deposit Policy
You may need a valid credit or debit card in your name when you start your rental. If a credit or debit card is required to proceed with check-in, please enter it now. If it is optional, you can choose to add your credit or debit card now or provide it in person when you start your rental. Payment will not be processed until you arrive to pick up your rental. The amount taken will be dependent on factors including but not limited to estimated amounts owed under the Rental Contract, the purchase of optional protection products, size of vehicle or fuel purchase or other separately negotiated terms with a third party to pay for all or part of the rental bill. You will remain responsible for all charges not paid by a third party, such as vehicle upgrades, optional products or extra rental days beyond those specified by the third party. If you have any questions, please contact the rental location ahead of your arrival.
Renter Requirements
All drivers must present a fully valid and unexpired driving license (digital licenses are not accepted). If the driving license is written in a language and characters different from those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
All renters must provide a valid photo ID such as a driving license, passport, or ID card. Visitors to the UK must also provide proof of return travel and accommodation information while in the UK. Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organization.
Arrival Directions
The rental car office is located in the consolidated car rental village. Customers will travel to and from the office by boarding the car-rental shuttle buses, these are available from 5AM to midnight at 10-minute intervals from outside each of terminals 1, 2, 3 and the car rental village. Once at the Car Rental Village please proceed inside to the rental counter.
Third Party Liability
If Third Party Liability is included in your reservation, the renter and additional authorized drivers will be provided with coverage that meets or exceeds the minimum required third party liability insurance against death, personal injury and damage to property. Third Party Liability is subject to compliance with all terms, conditions, limitations, exceptions and exclusions, under rental entities insurance policy.
Important Branch Information
Airport only: Debit cards are accepted at the time of hire with a round-trip plane ticket or flight itinerary that shows the renters name and discloses the return date. Airport locations only serve deplaning customers. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchange while the deposit is being held.
Cheadle Heald Green