All additional drivers must meet all rental requirements.
Additional drivers must appear at the rental counter with the primary renter.
Additional drivers must sign the rental agreement.
An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pick up location.
After Hours Service
After-hours service is available at all locations. Customers must pre-arrange early pick-up and after-hours returns by booking at least 24 hrs in advance. All early pick-ups must be confirmed with the rental station and will incur a fee of COP 60.000 (approximately USD 20.00).
The minimum age to rent an Economy car class is 21. For all car classes drivers must be 24 years of age, and the maximum age is 75. Drivers between the ages of 21 and 23 will incur an additional daily fee.
Delivery and Collection
Delivery/collection available at no additional cost during office hours.
Delivery/collection available at no additional cost within 10km of rental location.
Pick-up/drop-off available at no additional cost within 10km of rental location.
Pick-up/drop-off available at no additional cost during office hours.
No service available for customers further than 10km from rental location.
One Way Drop Policy
All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at time of rental. One way charges cannot be prepaid.
Enterprise Protection Package
Enterprise Protection Package (EPP) is a packaged product that includes Collision Damage Waiver-Theft Protection (CDW-TP), Deductible Protection (DP), Third Party Liability Protection (TPL), Roadside Protection (RSP), and Tire and Windshield Protection (TWP) at a discounted price. Enterprise Protection Package (EPP) is not insurance. If you purchase EPP, the rental company contractually waives your responsibility for the cost of damage to, loss, or theft of the vehicle, including the tires, rims, and windshield, subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement.
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- Prepaid Fuel
This option allows the renter to prepay for half or a full tank of gas at the beginning of the rental. The price may be slightly lower than the market value. This option will save you time and be more convenient.
Option 2- We Refill
This option allows the renter to pay at the end of the rental for gas used but not replaced. A 20% surcharge will apply to the price per gallon making the price higher than local fuel prices.
Option 3- You Refill
This option allows the renter to return the vehicle with the same amount of gas to avoid any extra fuel charges.
Enterprise Plus customers can earn points on qualifying rentals and redeem points at this location. Redemption reservations must be booked online by the customer, in advance of their scheduled pick up date.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption reservations must be booked in advance of their scheduled pick up date (either online or by phone). Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations.
A reservation must be booked in advance, and must have the member number attached, in order to earn credit/points.
Driving restricted with the country of Colombia.
Forms of Payment
A valid driver's license and passport, in addition to a credit card, with available credit and in the renter's name, must be presented at the time of rental. The signature on the back of the card must match the name imprinted on the front. In addition, if the renter has an online transaction, the number and name printed on the card presented by the renter must match the name and number stored for the online transaction.
International disembarking passengers will be asked to provide a credit card (non-debit card) with a travel itinerary will need to provide funds to cover the cost of the rental plus $1,106,000 COP (Approximate $300 USD).
Credit Cards honored: American Express®, MasterCard®, VISA®
Debit/Check cards are considered to be any non-credit card American Express®, MasterCard®, VISA®, Discover® logo. Debit/check cards and cash are not accepted at this location.
Cash, Money orders and prepaid cards are not accepted at this location.
For Renters without an international flight itinerary, and that have purchased the full protection package, they will need to provide an authorization to be placed on the renter's credit card will be the an authorization in the amount of $1,500,000 COP ($405 USD) for cars (Economy to Standard) and $2,000,000 COP (Approximate $540 USD) for Full size and SUVs will be taken at time of pick-up.
If the renter does not choose to purchase one of the protection packages or does not have insurance coverage through a credit card or their personal insurance plan, they will be required to provide a deposit, in the form of a credit card authorization, in the amounts below plus the cost of the rental.
$2,500,000 COP (Approximate $670 USD) - Economy, Economy SUV, Compact, Compact SUV, intermediate, and Standard.
$3,500,000 COP (Approximate $930 USD) - Full Size, Pickups, SUV´s (intermediate, standard)
Roadside Protection (RSP), if selected and paid for at the time of rental, offers Roadside Protection, which provides 24/7 roadside assistance without additional charges.
RSP includes a replacement for lost keys (including remote entry devices), lockout service (providing special equipment is not required to open the car), towing (not related to an accident), and jump-start services. Tire damage beyond repair as a result of driver neglect is the responsibility of the renter and is not covered under the Roadside Protection program.
Driver must meet the location's minimum age requirements.
Present a valid driver's license.
Present a major credit card in renter's name at the time of rental.
PICO y PLACA Ordinance (“Peak and [License] Plate”): Colombia enacted an ordinance to help regulate traffic during rush hours. All rental car companies must abide by this law and arrangements must be made upon picking up the rental vehicle with the station personnel.
Customers must comply with the PICO y PLACA regulations in the cities that have enacted this ordinance. Please confirm with the rental agent which cities comply with the PICO y PLACA laws before leaving the rental location.
Bogota, Cartagena Santa Marta: The digits of the license plates are chosen such that a car with that license plate cannot be driven at a certain time on a certain day of the week. The restricted digits associated to each day are rotated yearly.
This location accepts notarized Chinese Drivers License.
From the International Arrivals hall, exit and turn left. The rental office is located in between the International arrivals hall and the domestic arrivals.
From the domestic arrivals hall, exit and turn right. The rental office is located in between the International and domestic arrivals.
Third Party Liability
Third Party Liability (TPL) is not an insurance. The purchase of TPL is optional and not required in order to rent a vehicle. Customers can obtain additional coverage for damages and injuries to third parties under the local rental car company's insurance, up to the policy limit of $300,000,000 COP (approximately $100,000 USD), over and above the basic liability coverage ($20,000,000 COP, approximately $7,000 USD) included in the time and mileage rate. TPL coverage is subject to the actions listed in the rental agreement that invalidate TPL.
No Deductible applies.
Tire and Windshield Protection
Tire and Windshield (TWP) covers the rental vehicle in case of a tire, rim, and window damage due to road conditions. TWP is included in the Enterprise Protection Package (EPP).
This protection includes the replacement of up to two tires and rims and one windshield per rental. If the vehicle cannot be driven or moved, it will also cover the towing service to take it to the nearest service station without charges to the user. A replacement vehicle can be provided at the closest rental office if necessary. Tires and windshields damaged beyond repair because of driver's neglect are the renter's responsibility.