Additional Driver
All additional drivers must meet all rental requirements. Additional drivers can be added at any rental location and at any time during the rental. An additional driver fee of 12.00 CHF (excl. VAT) per day up to a maximum charge of 120.00 CHF (excl. VAT) applies.
After Hours Service
Park the car in the rental return area. There is a drop box where the customer should leave the a copy of the rental agreement and the keys. The vehicle remains the renters responsibility until it is checked in by an Enterprise employee the next business day.
Age Requirements
The minimum age requirement for all vehicles is 21. A young driver fee of 19.90 CHF (excl. VAT) per day up to a maximum charge of 199.00 CHF (excl. VAT) applies for all renters between the age of 21 and 24.
Cross Border Policy
Vehicles can be driven in all European countries excluding Albania, Belarus, Bosnia, Kosovo, Moldova, Montenegro, Northern Macedonia, Russia, Kaliningrad region, Turkey and Ukraine. No additional charges apply for cross border travels. Customers are not required to inform the rental branch of their intention to leave the country with the vehicle and no prior require authorization is needed.
Damage Waiver
Collision Damage Waiver and Theft Protection (CDWTP) reduces the liability of the renter in the event of theft, attempted theft or damage to the bodywork of the vehicle, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. If CDWTP is not included in the reservation, the renter has full liability for the vehicle. CDWTP is available for purchase if not included in the booking.
If included in the reservation, the excess amount ranges between 1500 CHF and 5000 CHF depending on car class. Excess will be charged every time a vehicle is damaged. Collision Damage Waiver and Theft Protection is not insurance.
Damage Waiver Exclusions/Voids
Collision Damage Waiver and Theft Protection does not cover: tire punctures, wheel damage, interior damage, wrong fuel, roof damage, undercarriage damage, damage to lights or lenses, damage from weather, natural disasters, damage from riots or civil unrest, damage from dangerous substances
Collision Damage Waiver and Theft Protection will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized driver, racing or speed contest or competition, unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, gross negligence or recklessness, or driving off of a regularly maintained roadway.
One Way Drop Policy
All rentals where the vehicle is not returned to the same location as it is collected from will be subject to a one way fee. The one way fee varies based on car category, location and pick up date. The exact amount of the one way fee will be displayed during the reservation process when entering the dates, desired route and car category.
Exclusive Policy
Cost of rental includes time and miles, unlimited kilometers and mandatory winter fee (From 01 December to 31 March).
Refueling Service
Option 1 - Prepay Fuel
This option allows the renter to pay for the fuel at the time of rental and return the tank empty. No refunds will be issued for unused fuel.
Option 2 - We Refill
This option allows the renter to pay Enterprise at the end of the rental for fuel used but not replaced. Price per liter will be equal to the local fuel prices and subject to an additional administration fee.
Option 3 - You Refill
This option allows the renter to return the vehicle with the same fuel level to avoid extra fuel charges.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals and redeem points at this location. Redemption reservations must be booked online by the customer, in advance of their scheduled pick up date.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption reservations must be booked in advance of their scheduled pick up date (either online or by phone). Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations.
A reservation must be booked in advance, and must have the member number attached, in order to earn credit/points.
Personal Accident Insurance
Personal Accident Cover
Our Personal Accident Cover provides you with financial compensation in the event of an accident with your rental vehicle or while getting in or out of the car. This coverage applies to the registered and named driver as well as their passengers for the duration of the rental. Coverage amounts: Up to CHF 30'000.00 per person in the event of disability, CHF 15'000.00 in the event of death.
Forms of Payment
VISA, American Express and MasterCard are accepted for payment and deposit for the rental. All customers are required to provide a deposit plus the cost of the rental by credit card. The deposit amount for car classes intermediate and below is CHF 2,000.00. The deposit amount for any car class above intermediate is CHF 3,000.00. Payment must be made with a valid credit card issued in the name of the renter.
Roadside Protection
Roadside Assistance Protection is an optional coverage available for selection by the renter. Roadside Assistance Protection includes all the benefits of Basic Roadside Assistance Protection. In addition, Roadside Assistance Protection covers the costs of overnight accommodation and onward travel by taxi, train, or bus for all passengers in the vehicle, up to a total cost of 500 CHF.
If necessary, a replacement vehicle will be delivered within 24 hours in Switzerland. You must adhere to all rental terms and conditions to receive the benefit of Roadside Assistance Protection.
Roadside Assistance Protection also covers the cost of repair/replacement for the following:
- Misfuelling (only if the renter realizes and informs the rental company before the engine has been started following refueling)
- Loss of the vehicle key or the key locked inside the vehicle
- Flat car battery
- Running out of fuel
Renter Requirements
The renter and all additional drivers must present a valid driver's license at the time of rental. In addition to the valid driver's license, the main renter must present an official photographic identification (e.g. passport) and a credit card issued in their name. All persons with a driver's license not issued in Latin script (e.g. German, French, Italian, English) must carry an international driver's permit, in addition to their driver’s license from their country of origin.
Super Collision Damage Waiver
Super Collision Damage Waiver and Theft Protection covers the excess that is applied to Collision Damage Waiver and Theft Protection. The purchase of Collision Damage Waiver and Theft Protection is mandatory for renters to qualify for the purchase of Super Collision Damage Waiver.
Arrival Directions
Rental office is located in terminal. Shuttle service is not required.
Supplemental Liability Protection
Supplemental Liability Protection (Third Party Liability) cover is required by law and included in all rates. All vehicles in our fleet are insured against damage or injuries caused to a third party and third party property as a result of an accident involving the hire vehicle. You must comply with all the rental company’s terms and conditions in order to receive the benefit of the insurance provisions.
Tire and Windshield Protection
TWP Tires and Windshield Protection is an optional coverage which reduces the renters financial responsibility in the event of damage to the tires, rims or windshield of the vehicle subject to the terms and conditions of your rental contract and applicable laws. It is available for an additional fee of 9.50 CHF per day plus VAT and Airport Fees where applicable and waives the excess for damage to tires, rims and windows to 0 CHF.
MULHOUSE APT